customer transformation programs
We engage teams across organisations to develop an enterprise-wide customer transformation program. We tailor these programs to meet your current maturity in customer-centricity - whether your starting out or already have a customer transformation program in place.
We work closely with your team to support competency-development in innovation and customer centricity and a shared language across the organisation.
Our customer transformation services include:
Diagnostics
Customer persona development
Customer value proposition development
Customer journey mapping - current/future states
Customer segmentation
Virtual co-design workshops - max 30pax
Face to face co-design workshops - max 250pax (* social distancing restrictions pending)
Business process redesign around customers
Horizon planning
Enterprise-wide realignment
Implementation & coaching sessions