There has never been a more important time to activate or accelerate your customer program. But how do you do this in the face of a crisis and constant change? What should you look out for? What are the pitfalls? And how do you effectively engage customers - and acquire new ones - in uncertain times?
COURSE DATES & TIMES
Thursdays 18 & 25 February | 11.00am -12.30pm | Modules 1 & 2
Thursdays 04, 11,18 & 25 March | 11.00am -12.30pm | Module 3-6
DEEP DIVE DATES & TIMES (optional dates & times)
Customer Interviews
Wed 03 Mar 2.30-3.15pm | other dates TBA
Customer Value Propositions
Wed 03 Mar 2.30-3.15pm | other dates TBA
Customer Journey Mapping
Wed 24 Mar 2.30-3.15pm | other dates TBA
Innovation Tools
Wed 31 Mar 2.30-3.15pm | other dates TBA
NOTE: YOU CAN ALSO ATTEND INDIVIDUAL MODULES. SEE OUR OTHER EVENTS